Please review your medications and anticipated refill needs with your clinician at every appointment.

We can pre-schedule controlled substance refills. Woohoo!

When you and your clinician agree that your next appropriate follow-up is in three months, six months, or another interval, we will generally provide enough medication or authorized refills to carry you through that period when medically appropriate.

That means:

Your refill plan and your follow-up plan go together.

Additional refills are not intended to replace a recommended appointment.

If you cancel, postpone, or do not schedule the follow-up you and your clinician agreed upon, an appointment may be required before additional medication can be authorized.

Certain medications may also require laboratory testing, monitoring, or more frequent appointments for safe prescribing.

Please don't wait until you're out of medication to think about your refills.

Refills are part of the plan—not an emergency created by the calendar.

We love Nurse Cherish.

We would also like Nurse Cherish to remain Nurse Cherish and not become everyone's individual 24-hour personal medical assistant.

The Oui Doctor Hotline exists for brief communication and clarification, not ongoing medical management.

For eligible patients, appropriate questions might include:

“Oops! I forgot whether she said to take this in the morning or at night.”

“My Fridge Plan says two capsules. Do I take them together?”

“I forgot which pharmacy we sent that to.”

Those are clarification questions.

Questions such as:

“Can I increase my dose?”

“Should I stop this medicine and start something different?”

“I've developed a new symptom. What should I do about it?”

“I know I was supposed to follow up, but can you refill everything instead?”

require clinical decision-making and may require an appointment.

A text conversation does not become a medical visit simply because the conversation is about medicine.

We really mean it when we call it your Fridge Plan.

Put it somewhere you'll see it.

Read it. Refer to it. Use it.

Your Fridge Plan isn't simply a summary of what happened during your appointment.

It is the agreement you and your clinician made together about what happens next.

We intentionally use repetition, plain language, humor, and even your personalized affirmation limerick because we want the plan to stick.

Yes, the limerick is ridiculous…ly fun and amazing.

It is also there on purpose.

Repetition helps reinforce new patterns and learning. We want you repeatedly seeing and remembering the behaviors, thoughts, goals, and treatment decisions we're working on together.

Joy helps things stick, too.

Before contacting the Oui Doctor Hotline, please CHECK YOUR FRIDGE PLAN FIRST.

We specifically designed it to answer many of the questions that arise between appointments:

What am I taking?

How much?

When?

What am I working on?

What are we watching?

What happens next?

When am I coming back?

One of our goals is to help you become more confident navigating your own health—not increasingly dependent on immediate access to our staff.

Then, at your next appointment, we pull the plan back out.

What worked?

What didn't?

What did you actually do?

What changed?

There is no shame in any answer. We simply need honest information so we can decide together what comes next.

Your Fridge Plan is our handshake.

We are walking this road together. We're not gonna push you in a wheelbarrow! 

YOUR PART OF THE PLAN

Shared responsibility means there are some parts of your healthcare journey that belong to you.

Outside records: If you would like us to review records, labs, imaging, or information from another healthcare facility, please request those records and provide them to us whenever possible. You generally have much easier access to your own medical records than we do.

Unfortunately, there is no magical universal medical chart where every doctor can see everything every other doctor has ever done. We wish.

Please don't assume that because another office has a record, we can see it. If we need outside information to make a medical decision, we may need to wait until we receive it.

Referrals: When we refer you somewhere, we'll tell you where you're going, provide the contact information, and send the appropriate referral documentation.

Then we lovingly pass the baton to you. 🏃

It is your responsibility to contact that office, schedule your appointment, and complete the recommended evaluation.

If you've genuinely tried and are running into trouble, tell us! We're happy to help troubleshoot. Dr. Jaya has lots of doctors’ phone numbers in her cell phone lol. 

But our staff cannot routinely chase outside offices, coordinate their schedules, or repeatedly remind patients to complete referrals.

We will open the door for you! You get to walk through it.

À la carte patients in good standing may use the Oui Doctor Hotline for appropriate brief clarification questions when their recommended next appointment is already on the books.

To maintain hotline access, you must have an active relationship with The Oui Doctor and have scheduled the follow-up recommended by your clinician.

À la carte care does not include unlimited clinician access, ongoing medical management by text, routine refill management between appointments, or guaranteed same-day appointments.

If you would like a higher level of access between visits, our concierge program may be a better fit.

Expanded between-visit refill assistance and priority/same-day sick-visit access are concierge benefits, except when our clinical team determines otherwise for appropriate patient care.

À la carte patients should plan routine medication needs during scheduled visits and schedule an appointment when a new concern requires medical evaluation.

Our concierge plans will be relaunched in October 2026 with clearly defined benefits and access so every patient can choose the level of care that works best for them.

Please allow refill requests 24-48 hours to be processed. Our clinicans do these end of day after seeing scheduled patients.

The Oui Doctor is growing up.

As our practice has grown, Dr. Jaya is moving into a larger executive, educational, and content-creating role within The Oui Doctor.

That means protecting time not only to see patients, but also to train our clinical team, develop programs, create patient education, and build the larger vision of what The Oui Doctor can become.

And this is important:

Dr. Jaya needs the hush, too.

A clinic built around the idea that one person must be endlessly available is not sustainable healthcare.

It's hustle culture wearing a stethoscope.

So Dr. Jaya has spent significant time training NP Jill and NP Ashley in the Oui Doctor approach to care.

You are not being “passed off.”

You are being cared for by a team.

For our Shreveport people, think about The Hollow Decks.

They're an incredible cover band partly because they have three singers who rotate.

Different voices.

Same band.

Same songs.

Same standard.

And every once in a while, the lead singer gets to take a sip of water.

That's us.

Sometimes Jill is exactly who you need.

Sometimes Ashley is exactly who you need.

Sometimes you need Dr. Jaya.

And sometimes you'll see different members of the team at different stages of your journey.

Our clinicians communicate and collaborate so that your care belongs to The Oui Doctor team, rather than depending upon one exhausted human being being personally available at all times.

AND TO OUR DR. JAYA OG BESTIES:

Dr. Jaya isn't disappearing.

If you've been with her since the Your MD Bestie days, she is happy to continue seeing you periodically as her schedule allows—whether that's every few visits, for an occasional check-in, or when you and the team decide some Dr. Jaya brain is particularly useful.

You trusted her when this whole thing was still an idea.

Taking care of you, watching you feel better, and helping you create more joy in your life remains one of her reasons for being.

The goal isn't to make The Oui Doctor less personal.

It's to build a practice where personal medicine can survive.

Our staff deserves protected time away from patient care.

Our scheduled lunch closure is 1:00–2:00 PM.

During this time, our doors remain closed and our staff is off duty.

If you arrive early for an afternoon appointment, please wait elsewhere until the clinic reopens.

The same principle applies before opening, after closing, on weekends, holidays, and during other clinic closures.

Occasionally, a team member may proactively make a specific exception or provide special access instructions.

Unless we have specifically arranged that with you, closed means closed.

Messages received during closed hours will be addressed during appropriate clinic hours according to clinical priority and your level of access.

Protecting our staff's time is not separate from protecting patient care.

It is how we protect patient care.

We love seeing our out-of-town patients and patients who aren't able to make it into the clinic in person. Telehealth allows us to continue providing thoughtful, personal care even when we can't be in the same room.

But please remember:

A telehealth appointment is still reserved medical time.

Your clinician has set aside that time specifically for you, just as we would for an in-person visit. We ask that you set aside that time for us, too. Stop tryna multi-task girlfriend! EMBRACE THE HUSH! DEFY THE RUSH!

Oui can’t adjust your testosterone dose while you’re ordering a frapuccino! GURL!

For your telehealth appointment, please:

• Be in a quiet, reasonably private place where you can speak comfortably about your health.
• Be ready to accept the video call at your scheduled appointment time.
• Make sure your phone or device is charged and your audio and video are working.
• Avoid driving during your appointment.
• Please don't schedule your visit while shopping, running errands, working, getting your hair done, ordering lunch, or simultaneously tackling the rest of your to-do list.
• Give the conversation your attention so that we can give you ours.

We understand that life happens. Dogs bark. Kids appear. Doorbells ring. We aren't asking for a television studio.

We're simply asking you to be present.

We take you and your health seriously. Your clinician is listening, thinking, reviewing your history, asking questions, and making medical decisions during this time.

In return, we would appreciate the pleasure of your attention.

If you aren't in a setting where you can safely and meaningfully participate in your appointment, we may need to reschedule your visit.

Telehealth makes healthcare more convenient.

It doesn't make your healthcare less important.

The Oui Doctor is an outpatient medical practice.

The Nurse Cherish Hotline is not continuously monitored and should never be used for a medical emergency or a condition you believe requires immediate evaluation.

If you believe you're experiencing a medical emergency, please seek appropriate emergency medical care rather than waiting for a response from our clinic.

Slow Medicine is not emergency medicine.

We expect our team to treat every patient with kindness, compassion, respect, and professionalism.

We expect the same treatment of our clinicians and staff.

Repeated demands for immediate responses, excessive messaging, abusive or disrespectful communication, or repeated attempts to circumvent clinic policies may result in communication privileges being limited and, when appropriate, reconsideration of whether The Oui Doctor is the right practice for you.

This isn't punishment.

It's stewardship.

Access to our staff is something we protect because their attention belongs to every patient—not only the person currently holding the phone.